Purchase Conditions

These general terms and conditions apply to all commercial transactions carried out in our online store, [DOMAIN/SUBDOMAIN], hereinafter the Seller. For more information about the Seller and our Privacy Policy, please see the Legal Notice located at the bottom of each page of this store.

Please read these Terms of Purchase and our Privacy Policy carefully before placing your order. If you do not agree with all of the Terms of Purchase and the Privacy Policy, you should not place any order.

1. Identification

The Seller is a business unit belonging to Suimtec, with CIF/NIF [CIF] and domiciled at [ADDRESS]. Any communication may be directed to the registered office, the telephone number [PHONE] or the email address ventas@suimtec.com.

1. Activity

The Seller is engaged in distance selling, preferably via the Internet, of [SPECIFY ACTIVITY].

2. Contents and information provided on the website

The Seller reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions, and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that any such error occurs at any time, which is at no time due to the Seller's control, it will be corrected immediately. If there is a typographical error in any of the prices displayed and a customer has made a purchase decision based on said error, the Seller will inform the customer of said error, and the customer will have the right to cancel their purchase at no cost to them.

The contents of the Seller's website may occasionally display provisional information about certain products. If the information provided does not correspond to the product's characteristics, the customer has the right to cancel their purchase at no cost to them.

The Seller is not responsible, either directly or indirectly, for any information, content, statements, or expressions contained in the products sold by the Seller. Such responsibility rests at all times with the manufacturers or distributors of said products. The customer understands that the Seller is merely an intermediary between them and said manufacturer or distributor.

3. Sales system

To make a purchase, the user can choose between several ways to send us their order:

• Internet via the "shopping cart"

• Internet via “offline ordering”

• By phone at the customer service number: [PHONE]

• By fax to the number [FAX], letter to the address indicated above or email ventas@suimtec.com.

4. Applicable taxes

The prices of the products displayed on the Seller's website include any applicable Value Added Tax (VAT).

Purchases to be delivered within the territory of any of the Member States of the European Union will be subject to VAT.

Purchases to be delivered to non-EU member states, or to the Canary Islands, Ceuta, or Melilla, will be exempt from VAT.

5. Payment method

When placing an order, the customer may freely choose to pay for their purchases by card [SPECIFY PAYMENT CARD TYPES], cash on delivery (only in Spain and some European Union countries), or other similar means. In certain cases and to prevent potential fraud, the Seller reserves the right to request a specific payment method from a customer if the buyer's identity cannot be clearly verified. The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/customer agrees that the provider may obtain data for the purpose of authenticating access controls. Any contracting process or process that involves entering personal data (health, ideology, etc.) will always be transmitted using a secure communication protocol (HTTPS://) so that no third party has access to the information transmitted electronically.

6. Method, costs and delivery time

Customers can select the shipping method available for their shipping area. Please note that delivery times, service quality, delivery location, and cost will vary depending on the shipping method.

The Seller ships orders to its customers through various nationally and internationally recognized express shipping companies. The delivery date to the customer's address depends on the availability of the chosen product and the shipping area. Estimated shipping times are available in the "Shipping Costs" section of our website. Before confirming their order, the customer will be informed of the approximate shipping costs and delivery times applicable to their specific order. However, both may vary depending on the specific circumstances of each order. In particular:

• Shipping times may be affected by extraordinary incidents at the carrier's expense or by difficulties in delivering the goods.

• The shipping costs shown on the website when placing an order are indicative and are calculated based on an average statistical weight of [SPECIFY] grams. The Seller reserves the right to alter shipping costs if the requested weight varies by plus or minus 10% from the average weight mentioned. In the event of a price change, the Seller will notify the customer of the change by email, and the customer may choose to cancel their order without incurring any costs.

7. Buyer's Rights and Return Policy

The Seller does not guarantee its customers the availability or delivery time of the products offered on its website, except for those products expressly provided with a specific warranty. The catalog shown is merely indicative, as manufacturers or distributors do not communicate stock levels in advance or guarantee delivery times. This situation prevents the Seller from accurately informing its customers about product availability or guaranteeing a specific delivery time, which, in any case, will depend on the time taken by the manufacturer or distributor to supply the product.

The Seller guarantees its customers the possibility of canceling their order at any time and without any cost, provided that the cancellation is communicated before the order has been made available to the carrier for shipment.

The customer has seven days from receipt of the order to terminate the contract and return the purchased product. The customer must notify the Seller within the stipulated period and by any legally permitted means of their desire to exercise their right to terminate the contract. The returned order must be delivered along with the delivery note and, if applicable, the invoice issued to the Seller. The Seller will be responsible for the return shipping costs.

The customer may return any item purchased from the Seller as long as the products have not been opened or used and retain their original seal or packaging. In these cases, the Seller will refund the purchase price by crediting the customer's credit card, by bank transfer to the account indicated by the customer, or by crediting the customer's personal account.

If a product other than the one requested by the customer is delivered due to an error by the Seller, the product will be withdrawn and the correct product will be delivered at no additional charge to the buyer.

For any issues related to the return of items from our store, you can contact our Customer Service Department via email: ventas@suimtec.com or by phone [TELEPHONE].

8. Customer Obligations

The Seller's customer agrees at all times to provide truthful information regarding the data requested in the user registration or order forms, and to keep them updated at all times.

The client agrees to accept all the provisions and conditions contained in these General Terms and Conditions, understanding that they reflect the best possible service for the type of activity carried out by the Seller.

You also agree to keep your personal access codes to our website confidential and with the utmost diligence.

The Customer agrees to facilitate delivery of the requested order by providing a delivery address where the requested order can be delivered during normal delivery hours (Monday to Friday, 10:00 a.m. to 1:30 p.m. and 4:00 p.m. to 6:00 p.m.). In the event of the Customer's failure to comply with this obligation, the Seller shall not be liable for any delay or failure to deliver the order requested by the Customer.

9. Applicable legislation and competent jurisdiction

Purchases made with The Seller are subject to the legislation of [COUNTRY_COMPANY].

In the event of any conflict or discrepancy, the applicable jurisdiction will be that of the buyer's Courts or Tribunals.